FAQ

What are the shipping options?

Deliveries to the UK are shipped using a next day service.  International deliveries are shipped using a tracked and signed service.  The international shipping times are stated as:

  • Europe within three to five working days
  • Rest of World within five to seven working days

These shipping times are not guaranteed.  The price of shipping is fixed at £15 for order of less than £500, and £30 for orders equal or greater than £500.

International orders can also be shipped using FedEx’s International Priority service on request.  The price of this service varies depending on the destination and the goods ordered.  Please contact us using the form below if you would like for your order to be shipped using FedEx.

How do I order without PayPal?

Orders placed on our website are completed using PayPal.  You do not need a PayPal account to checkout using PayPal.  If you do not wish to use PayPal then you can instead place an order via email and make the payment via a bank transfer (CHAPS/BACS/international).

If you would like place an order this way then please contact us using the form below.  You will need to provide your complete invoice address, delivery address, and contact information.  We will respond with a proforma invoice.  Your order would then be dispatched once payment has been confirmed.

Can I order without paying VAT?

Customers placing orders outside of the EU will not be charged VAT.  Orders placed on the website by customers in the EU will have VAT added automatically at 20%.

VAT registered customers eligible for zero rate VAT or reverse charge VAT can place an order via email to avoid having VAT added to the order.

If you would like place an order this way then please contact us using the form below.  You will need to provide your complete invoice address, delivery address, contact information, and VAT number.  We will respond with a proforma invoice. Your order would then be dispatched once payment has been confirmed.

Do you offer consultancy services?

Yes, for embedded systems, firmware, electronics from concept to manufacture.  Please contact us using the form below.

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